Jan 13, 09:17 CST
Investigating – Some users are unable to utilize the Application shortcuts on the Start menu and taskbar
ID: MO497128
Status
Service Degradation
Impacted services
Microsoft 365 suite, Microsoft 365 Defender
Details
Title: Some users are unable to utilize the Application shortcuts on the Start menu and taskbar
User Impact: Users are unable to utilize the Application shortcuts on the Start menu and taskbar.
More info: The shortcut icons may not appear or would not work.
While we investigate the underlying issue, users can directly launch Office Apps by using the Office App, or through the Microsoft 365 app launcher. More details on the Microsoft 365 app launcher can be found https://link.edgepilot.com/s/ce8ff825/jqKvGi9W4U6z10hyWcViOw?u=https://support.microsoft.com/en-us/office/meet-the-microsoft-365-app-launcher-79f12104-6fed-442f-96a0-eb089a3f476a .
Current status: We’ve identified that a specific rule was resulting in impact. We’ve disabled the rule and we’re testing to verify that this provides relief.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Next update by: Friday, January 13, 2023, at 3:00 PM UTC