Apr 20, 09:45 CDT
Identified – Title: Some users may be unable to view or access web apps in Microsoft 365 or access the Microsoft Teams admin center
User impact: Users may be unable to view or access web apps in Microsoft 365.
More info: Users may also be unable to access Microsoft 365 web apps through Microsoft Planner. Additionally, users may be unable to access the Microsoft Teams admin center.
Current status: Analysis of diagnostic data has identified an unusually high number of timeout exceptions within our caching and Azure Active Directory (AAD) infrastructure. We’re working to isolate the cause of these exceptions whilst identifying steps to remediate impact.
Scope of impact: Impact is specific to some users who were served through the affected infrastructure attempting to view or access web apps in Microsoft 365.
Start time: Wednesday, April 19, 2023, 7:38 PM (4/20/2023, 12:38 AM UTC)
Root cause: A section of caching infrastructure is performing below acceptable performance thresholds.
Next update: Thursday, April 20, 2023, 10:30 AM (3:30 PM UTC)
Apr 20, 08:32 CDT
Update – Title: Some users may be intermittently unable to view or access web apps in Microsoft 365
User impact: Users may be intermittently unable to view or access web apps in Microsoft 365.
Current status: We’re reviewing service monitoring telemetry to isolate the root cause and develop a remediation plan.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Next update by: Thursday, April 20, 2023, 10:30 AM (3:30 PM UTC)
Apr 20, 08:29 CDT
Investigating – We are receiving reports of apps missing within portal.office.com. We do apologize for this inconvenience and will post updates to status as we have them from Microsoft.